Terms and Conditions
These conditions of sale are concluded on the one hand by the company SARL Maison Aurian, whose registered office is located Chemin de l'Éluse d'Autiège, route de Nérac, 32100 Condom, registered in the trade and companies register of Auch under the SIREN number 414710947 XNUMX XNUMX hereinafter referred to as "Aurian" and on the other hand, by any natural or legal person wishing to make a purchase via the Aurian.fr website, hereinafter referred to as "the Customer".
Object of the contract
The purpose of these general conditions of sale is to establish the contractual provisions between the company SARL Maison Aurian and the Customer and the conditions applicable to any purchase made through the merchant site aurian.fr, for the consumer. The acquisition of a good or a service through this site implies unreserved acceptance by the customer of these conditions of sale.
Ordinance n ° 59-107 of January 7, 1959 and Law n ° 74-631 of July 5, 1974 prohibit the sale and offer of alcoholic drinks to minors and the like. Therefore, by completing your Purchase Order, you acknowledge that you have the legal capacity to enter into this contract.
In accordance with the provisions of Law n ° 78-17 of January 6, 1978, the www.aurian.fr site has been declared to the National Commission for Computing and Liberties. In application of the Data Protection Act, the information requested from you is essential for processing your order and is intended for the services of SARL Maison Aurian.
You have the right to access, modify, delete and rectify your personal data. Through us, you may need to receive proposals from other companies. If you do not wish it, you just have to write to us indicating your name, first name, address and possibly customer number.
The exercise of this right must be carried out with:
- By mail to SARL Maison Aurian, Chemin de l'Éluse d'Autiège, route de Nérac, 32100 Condom
- By email to , with proof of your identity.
Alcohol abuse is dangerous for health. To consume with moderation.
Characteristics of items offered for sale
The articles offered are those which appear in the catalog published on the aurian.fr site. These items are offered within the limits of available stocks. Each article is accompanied by a description drawn up by aurian.fr. The photographs in the catalog are as accurate as possible but cannot ensure a perfect similarity with the item offered.
The prices listed in the catalog are prices inclusive of VAT, taking into account the VAT applicable on the date of the order; any change in the rate may be reflected in the price of the items. Aurian reserves the right to change prices at any time, it being understood that the price listed in the catalog on the day of the order will be the only one applicable to the Customer. Prices shown do not include order processing fees. The prices are valid only for metropolitan France.
Shipping costs, customs taxes and formalities are the sole responsibility of customers.
The customer places an order on the website "www.aurian.fr". To purchase one or more items, it must follow the following order process:
- Choice of articles and addition to the basket
- Validation of the contents of the basket
- Identification on the website and registration on the identification form on which he will indicate all the requested contact details
- Choice of payment method and acceptance of the GTC
- Payment validation
The customer will receive an order confirmation email.
The customer will be able to visualize during the order process the details of his order as well as his total price and correct any errors, before confirming it to express his acceptance.
Aurian retains ownership of the items until full payment of the order, that is to say upon receipt of the price of the order by SARL Maison Aurian.
Aurian reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over the payment of a previous order or a customer who does not have the ability to contract. Any order implies acceptance of prices and descriptions of items available for sale.
Nicolas agrees to honor orders received on the website only within the limits of available stocks.
Payment of purchases is made via one of the following means, at the Customer's convenience:
- By credit card
- By transfer or check *
- By Paypal
* The shipment will be made after the transfer or cashing of the check.
Control of orders
Given the resurgence of frauds listed in the context of online commerce and in order to secure payments, for any order placed by a customer on the aurian.fr site, SARL Maison Aurian will check the elements of the order before delivery.
As part of this control, SARL Maison Aurian reserves the right, given the destination, the amount, the rarity or even the type of products ordered, to require the customer to provide proof of identity and proof of domicile or a Kbis extract for legal persons.
In the event of express or tacit refusal by the client to provide the requested supporting documents or in the event of non-conforming supporting documents, SARL Maison Aurian will cancel the transaction and immediately reimburse the customer's bank account. The tacit refusal being the absence of response from the client for a period of 15 days following the request for supporting documents.
Shipping and delivery times
Aurian undertakes to deliver the orders placed by the Customer on time. If the said items have not been delivered within 7 days from the delivery date provided for when ordering, and if this overrun is not related to a case of force majeure, the Customer may proceed to the resolution of the sale, by sending by registered mail with acknowledgment of receipt to the following address: SARL Maison Aurian, Chemin de l'Éluse d'Autiège, route de Nérac, 32100 Condom. The sums paid by the Customer will then be fully refunded.
The approximate delivery time is as follows:
- France: 2 to 5 working days
- European Union: 3 to 10 working days
- Others: 5 to 20 working days
The customer has a period of 30 working days from the date of shipment of the order to report the non-receipt and request the resolution of the sale and refund of items. After this period, no resolution of the sale will be accepted.
The customer is required to check the good condition of the items delivered. Any anomaly found (missing item, damaged package, broken item ...) must be indicated in the 3 days, Aurian, following receipt.
Circumstances beyond our control
We cannot be held responsible for loss, damage, errors or non-delivery of a shipment once it is established that there are circumstances beyond our control. By “circumstances beyond our control”, we mean in particular:
- fortuitous or force majeure events, namely in particular: earthquakes, cyclones, storms, floods, wars, road, train and plane accidents, embargoes, etc.
- any defects or peculiarities related to the nature of the shipment even though it would have been known to us at the time of our acceptance,
- any act, deficiency or negligence of any third party, for example: the recipient, any interested third party, any customs employee or any other administration, postal services, any carrier or other third party to whom the shipment would be entrusted by our service provider transport, to serve sectors not directly served by itself, even though the shipper has not requested or been informed of the use of a third party.
In the event of non-compliance with our commitments and whatever the cause, SARL Maison Aurian will only be liable for reimbursement of the delivery service subject to the reservations set out above (Delay in Delivery) and in no case of indirect damages that the customer would come to invoke. These indirect damages and losses are understood in particular by any loss of income, profits, interest or markets and any loss linked to the inability to use all or part of the shipment.
Breakage during shipment
If a package arrives at the recipient damaged (breakage of the bottle (s)), the recipient must refuse the package. The carrier will be responsible for informing SARL Maison Aurian. Upon receipt of this information, SARL Maison Aurian undertake to immediately forward an identical package to the recipient. Under no circumstances can the customer demand reimbursement of the product and the delivery package.
Retraction period: exchange or return
Customers, non-professional individuals, benefit from a withdrawal period of fourteen days from the delivery of their order to return the product to Aurian for exchange or refund without penalty, and without return costs.
Return shipping is offered by Aurian. The Customer will be refunded in full as soon as possible and at the latest 14 days after the date on which he exercised his right of withdrawal.
Terms of exchange and return for refund
Returned items must be intact, unopened and in perfect condition. They will have to be returned in a state allowing their re-marketing.
The Customer must make his return via Colissimo.
If the Customer were to return the articles by another method of return, and bearing as such return costs, he could not claim any refund or exchange from Aurian.
The customer will have to keep the proof of the deposit of the parcel with the provider in charge of the return. In the absence of this proof, no exchange or refund can be made in case of loss of the package.
Aurian cannot be held liable in the event of non-performance of the contract, in the event of stock shortage or unavailability of the product, force majeure and, in particular in the event of a total or partial strike, flood, fire or other disasters. natural and generally all events that do not allow the proper execution of the order.
The “OK” associated with the authentication and non-repudiation procedure and the protection of all messages constitute an electronic signature. This electronic signature has the value, between the parties, of a handwritten signature.
The computerized registers, kept in Aurian's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.
Amicable settlement of disputes
These general conditions of sale above are governed by French law. In the event of difficulties in the application of these general conditions of sale, we invite you to seek an amicable solution by contacting our Customer Service in advance.
Otherwise, the French courts will be competent.
Headquarters: SARL Maison Aurian, Chemin de l'Éluse d'Autiège, route de Nérac, 32100 Condom
VAT number: FR xx
General Manager: Maison Aurian